Troubleshooting

Checklist to Ensure Data Transfer

Last updated: December 2024

Ensure your CardioMood data syncs properly.

Before Collection

  • [ ] Device is fully charged
  • [ ] App is updated to latest version
  • [ ] Bluetooth is enabled
  • [ ] Device is properly paired

During Collection

  • [ ] Wear device continuously
  • [ ] Keep phone nearby
  • [ ] Don't restart phone
  • [ ] Keep app in background

After Collection

  • [ ] Open app to trigger sync
  • [ ] Wait for sync to complete
  • [ ] Verify data appears
  • [ ] Check cloud sync status

Troubleshooting

If data doesn't appear: 1. Force close and reopen app 2. Toggle Bluetooth off/on 3. Check internet connection 4. Contact support if persists

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